Terms and Conditions
Last Updated: 13 August 2026
Welcome to Rubbish Removal Lewisham SE13. These terms explain the main conditions that apply when you enquire about or arrange a rubbish collection through our website or directly with our team.
1. Our Services
We provide rubbish collection and clearance services for households, landlords, businesses and other customers in Lewisham and nearby areas.
Depending on the booking, this may include furniture removal, household rubbish, garden waste, office clearance and general property clearance.
The exact service provided will depend on the waste involved, its quantity and the collection arrangements agreed with the customer.
2. Requesting a Quote
When requesting a price, customers should give us as much accurate information as possible about the rubbish.
Photographs can be useful when the waste cannot be easily described. They may allow us to assess the job before arriving.
A price discussed before collection is based on the information available at that time. If the waste is substantially different from what was described, the price may need to be reviewed before the work begins.
3. Collection Arrangements
Customers should make sure the rubbish is accessible at the agreed collection time unless removal from inside a property has been included in the booking.
Information about stairs, restricted entrances, parking difficulties or other access issues should be provided in advance.
Where unexpected access problems make the collection considerably more difficult, this may affect the agreed price or the ability to complete the collection.
4. Types of Waste
Not every type of waste can be handled as part of a standard rubbish collection.
Customers should tell us about unusual, potentially dangerous or specialist waste before arranging a collection. Materials that require specialist handling or are not legally suitable for our service may be declined.
5. Changes to a Booking
If you need to change your collection time, address or waste details, please contact us as soon as possible.
We will try to accommodate reasonable changes, subject to availability and the circumstances of the booking.
6. Payment
The payment amount and method will be explained when the collection is arranged.
If the job changes because additional rubbish or extra work is required, we will discuss the change with the customer before carrying out the additional work wherever possible.
7. Customer Information
Customers are responsible for giving us correct details about:
- The collection address
- The type of rubbish
- The approximate amount of waste
- Access to the collection area
- Any circumstances that could affect the removal
Providing accurate information helps us prepare the appropriate vehicle, equipment and collection arrangements.
8. Property Access and Safety
Our team must be able to work in reasonably safe conditions.
If the collection area presents an unexpected safety concern, we may need to stop or change the collection arrangements until the issue can be addressed.
9. Website Content
We try to keep the information on this website current and useful. However, website information may occasionally become outdated or change as our services develop.
Information displayed online should not be taken as confirmation of a specific collection unless the booking or quotation has been agreed directly with our team.
10. Legal Rights
These terms do not remove or reduce any rights that customers have under applicable UK consumer law.
Where a service does not meet legal requirements, customers may have rights and remedies provided by law.
11. Updates to These Terms
We may amend these terms when our services, business arrangements or legal requirements change. The latest version will be displayed on this page.
12. Contact Details
Rubbish Removal Lewisham SE13
28 Lewis Grove
London SE13 6BG
Telephone: 020 3369 0637
Email: office@lewishamrubbishremoval.co.uk